Effective Date: 8/11/2025

At Hotelagio, accessible at https://hotelagio.com, your privacy is one of our top priorities. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have under applicable laws, including the General Data Protection Regulation (GDPR).

If you have any questions or require more details about this Privacy Policy, please contact us by email at privacy@hotelagio.com.

General Data Protection Regulation (GDPR)

Hotelagio is the Data Controller of your personal information.

Our legal basis for collecting and using your personal data depends on the type of information collected and the specific context in which it is collected:

  • You have given Hotelagio permission to do so.
  • We need to perform a contract with you (e.g., process a reservation or provide hospitality services).
  • Processing is in our legitimate business interests (e.g., improving our website, marketing relevant offers, preventing fraud).
  • We need to comply with legal obligations (e.g., tax or regulatory requirements).

We will retain your personal data only for as long as necessary for the purposes described in this Privacy Policy and to comply with applicable laws.

Your Data Protection Rights (EEA Residents)

If you are located in the European Economic Area (EEA), you have the following rights:

  1. Access – Request a copy of the personal data we hold about you.
  2. Rectification – Request correction of inaccurate or incomplete data.
  3. Erasure – Request deletion of your data where legally possible.
  4. Restriction – Request restriction of processing under certain conditions.
  5. Portability – Request a copy of your data in a structured, commonly used format.
  6. Objection – Object to the processing of your data, including for marketing purposes.
  7. Withdraw Consent – Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please email privacy@hotelagio.com with the subject line: Hotelagio – Data Request.

Information We Collect

We may collect:

  • Personal Information You Provide:
    • Name, email, phone number, address, and payment details when making a reservation.
    • Preferences (e.g., room type, dietary requirements) to improve your stay.
  • Automatically Collected Information:
    • IP address, browser type, operating system, referring/exit pages, and visit dates/times.
  • Cookies & Tracking Technologies:
    • To remember your preferences, personalize content, and analyze site usage.
  • Booking Partners’ Data:
    • If you book through a third-party service (e.g., Booking.com, Expedia), they may share necessary information with us to complete your reservation.

How We Use Your Information

We use your information to:

  • Process and confirm your hotel reservations.
  • Communicate with you regarding your booking or inquiries.
  • Improve our website, services, and guest experience.
  • Send promotional offers or updates (only if you have opted in).
  • Comply with legal requirements.

We do not sell your personal information to third parties.

Log Files

Hotelagio follows standard hosting practices, logging IP addresses, browser types, ISP, date/time stamps, referring/exit pages, and click counts. This data is not linked to personally identifiable information and is used for website analytics and security.

Cookies and Web Beacons

Like most websites, we use cookies to store visitor preferences and track website activity. You can manage or disable cookies in your browser settings, but some features may not function properly without them.

Third-Party Services

We may use third-party services for:

  • Payment processing (e.g., Stripe, PayPal).
  • Booking platforms (e.g., Booking.com, Expedia).
  • Analytics (e.g., Google Analytics).
  • Marketing (e.g., email newsletters).

Each provider has its own privacy policy, which we encourage you to review.

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security of your data.

International Data Transfers

If you are located outside the country where our servers are based, your information may be transferred to and processed in a country with different data protection laws. We will ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Hotelagio
Email: privacy@hotelagio.com
Website: https://hotelagio.com